欢迎来到安妮的邮购常见亚博体育竞技问题解答

关于安妮的植物

接下来,我们发展我们的所有工厂当场从种子,插头或我们自己的剪报,这里的旧金山湾。 We do not use genetically modified or engineered seeds and we do not apply growth hormones or use systemic pesticides. Although we are not certified organic, we have worked to research and implement the least toxic, organic or naturally occurring alternative to manage pests and fungus. We have adopted a “bee friendly” program and do not use any Neonicotinoids associated with colony collapse disorder. We report to and are inspected by our county agricultural department weekly and are in accordance with all of their rigorous guidelines.


我们的目标是为客户提供优良的服务,我们将尽最大努力确保您完全满意。 We will gladly issue a gift card or refund for the original purchase price of plants if they arrive damaged or fail to thrive within 30 days of receipt. Plant loss due to severe weather** during transit and/or after receipt, neglect, incompatible zones or animals must be your responsibility. We cannot be held liable for shipping charges or any amount greater than the purchase price of the plants in question.

**对于An亚博体育竞技nie的幼小植物,恶劣天气包括温度低于38°F或高于85°F。

我们的植物生长在外面的元素,因此,他们是强大的,当你收到这些耐寒。 We offer plants in standard 4” pots or cell packs. Your plants will arrive securely in our custom made, exclusive packaging.

要了解什么是目前可用,点击可用性过滤器,并从下拉列表中选择“立即可用”。 To further narrow your search, use the additional filter buttons and click FIND after each selection of filters.

由于不同的生长周期,我们整个厂编录不可用全年。 You can add any unavailable plant to a愿望清单当植物变得可用时得到通知。 We cannot accept orders for items that are not available at the time of ordering.

采购工厂不会从你的愿望清单中移除的设备。 You must manually remove the plant by logging in这里

我们希望你能高兴能与你的植物! Please make sure to do your research on whether or not the plants will grow in your climate zone, and the best time to plant them. We ship plants year-round, anywhere in the continental US unless restricted by law. If you are unsure about your USDA zone, look it up这里使用您的邮政编码。

您可以将您的订单在24/7www.anniesannuals.com或拨打免费电话1-888-266-4370分机。 1; Monday thru Friday 8:00am – 4:00 pm PST. We accept Visa, MasterCard, American Express and Discover. We do not accept cash, checks, or money order. Please review your order carefully. No changes can be made after your order has been placed. We cannot take preorders or accept orders outside of our posted ship date(s).

如果现有订单上的项目变得不可用,它将被放置在缺货长达30天,从原来的出货日期。 Unfulfilled backorders will be cancelled at 30 days. We will contact you prior to shipping a backorder or cancelling a backorder.

安妮是我们引以自豪的现场,全年增长我们的工厂。 To better fulfill your order, we must ship within two weeks of your original order date. We cannot ship to a PO BOX or outside the continental US. Please keep in mind that plants can be damaged by extreme heat or cold weather while in transit. Non-plant items ship separately via ground transit.

发货日期:

船日期指日期包离开我们的工厂,而不是当期望的包在你家门口。 California orders will be delivered 1 day after your requested ship date. All other states are delivered 2 days after the requested ship date.

CA船舶订单周一 - 周四
所有其他国家船舶周一 - 周三

请慎重选择您的发货日期。 Make sure it is the proper time to plant in your area. We cannot adjust your ship dates for shipping outside of our posted shipping window.

邮购信息运费

邮购信息运费商品

请不要拒绝交付。 Open the box immediately to determine if there is any damage to the plants. If plants arrive damaged, please contact us by phone at 1.888.266.4370 or电子邮件在抵达48小时,所以我们可以记下您的文件。 If there is some plant damage, please give the plant a chance to recover. Most plants recover quickly. If you believe there is considerable damage, let us know immediately and we'll be glad to take steps to make it right.

非植物项目从通过美国邮政植物分开装运。

退回的商品:

礼品卡或退款将在原购买价格在收到商品后30天内发出。 Merchandise must be in original condition and returned at your expense.